The Sophie gallery...etc! has the constant concern to offer you jewelry that you like. If you are not satisfied with your purchase in store, you may be offered an exchange or credit up to 60 days after the transaction.

For online purchases, a 14-day right of withdrawal applies. The counting of this period begins the day after the conclusion of the contract or delivery of the goods. If this period expires on a Saturday, Sunday or public holiday, it is extended to one working day.

The consumer must notify the seller by e-mail that he is canceling his purchase.

In the case of a return, we will reimburse you within a maximum of 14 days after receipt of the returned item.

The return costs will be the responsibility of the User and in the case of an exchange, the shipping costs of the new jewelry will be our responsibility.

Items must be returned complete in their original packaging, undamaged, accompanied by the invoice/delivery note. Incomplete, damaged, damaged or soiled items by the Buyer will not be taken back.

Items made to measure, personalized or made to size will not be exchanged or refunded.

Customs fees that may be applied to your return from a country outside the European Union will be deducted from the refund amount.

The Sophie gallery...etc! reserves the right to deduct from a refund the bank charges invoiced according to the payment method.

Your return request accepted, the Buyer can return the Product via Colissimo against signature, or drop off the Product at the Sophie gallery...etc! 2 rue Gambey 75011 Paris - France.

For any questions regarding returns and exchanges, do not hesitate to contact us by email at or by telephone at +33 1 48 05 80 38.